Accountancy
100
Agriculture, Fishing
2
Finance, Insurance
84
Call Centres
0
Catering & Hospitality
80
Construction, Property
114
Customer services
77
Defence/Armed Forces
68
Education
1
Electronics
82
Engineering, Manufacturing 121
Graduate, Trainees
61
Healthcare & Nursing
83
Human resources
64
IT & Internet
436
Legal
58
Management consultancy 64
Marketing, Advertising, PR 92
Media, Creative
4
Non-profit, Charities
1
Public sector & Services
5
Recruitment sales
93
Retail, Wholesale
61
Restaurant & Food Service 7
Sales
132
Science
16
Secretarial, Administration 27
Security
0
Senior appointments
11
Telecommunications
3
Transport, Logistics
6
Travel, Leisure, Tourism
21
Other
61
| |
Accountancy
0
Agriculture, Fishing
0
Finance, Insurance
0
Call Centres
0
Catering & Hospitality
0
Construction, Property
0
Customer services
0
Defence/Armed Forces
0
Education
0
Electronics
0
Engineering, Manufacturing 0
Graduate, Trainees
0
Healthcare & Nursing
0
Human resources
0
IT & Internet
0
Legal
0
Management consultancy 0
Marketing, Advertising, PR 0
Media, Creative
0
Non-profit, Charities
0
Public sector & Services
0
Recruitment sales
0
Retail, Wholesale
0
Restaurant & Food Service 0
Sales
0
Science
0
Secretarial, Administration 0
Security
0
Senior appointments
0
Telecommunications
0
Transport, Logistics
0
Travel, Leisure, Tourism
0
Other
0
| |
|
|
Section: Sales Vacancy 691 |
| Post:Director of Customer Support, Service & Telesales,
|
Salary contractual |
| |
| Requirements and conditions |
| Age: |
Has no value
|
| Gender |
Has no value
|
| Education: |
no
|
| Work schedule: |
Has no value
|
| Work place: |
Leeds
|
| The announcement text: |
Reporting directly to the CEO, the Director of Customer Support, Service and Telesales will have a minimum of 5 years experience leading a high volume technical call centre preferably in an ISP or HSP environment and will take full responsibility to proactively manage the Customer Support Department to develop a ?world class? service. This will include:
:
? Formulation of the customer service proposition and strategy, terms of service and relevant SLAs
.? Setting and achieving highest level customer expectations through the management and leadership of sales and support teams.
? Management of key supplier relationships
? To deliver agreed sales and revenue targets in core business sectors
? Developing and streamlining key customer process systems to provide efficient and automated workflows
? To own key aspects of the sales process, order processing and account management & development.
Package: Base: £80k + £50k performance bonus. Pension Healthcare
For more information and informal discussion about the role please send your CV to Kevin@additionalresources.net
Please see www.additionalresources.net for more jobs.
Keywords: Internet, ISP, Customer Services, Director, Technical Support Gloucester
|
| Contact information |
| Employer: |
|
| Email: |
309@liverpoolcareer.informnow.com
|
| Phone: |
01489 505044
|
|
| |
Publication date: 2009-03-31 15:38:16
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| |
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|
